FAQ

Frequently Asked Questions

Everything you need to know about ordering, shipping, delivery, returns, warranties, and caring for your IKAKOS furniture.

Orders & Payment

What payment methods do you accept?

We accept American Express (Amex), Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, UnionPay (UnionPay International).

Can I modify or cancel my order?

Orders can be modified or canceled before they are processed for shipment. Please contact our customer support team as soon as possible for assistance.

How will I know my order has been confirmed?

Once your order is placed, you will receive an order confirmation email containing your purchase details.

Shipping & Delivery

Do you offer free shipping?

Yes. We offer free shipping on most orders within the contiguous United States.

How long does delivery take?

Most orders are processed within 1–3 business days and delivered within 5–10 business days, depending on your location.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information.

Why did I only receive part of my order?

Large furniture items may be shipped in multiple boxes. Packages can arrive on different days depending on the carrier's delivery schedule.

If you have concerns about your shipment, please contact us at support@ikakoshome.com.

Do you ship to Alaska, Hawaii, or Puerto Rico?

At this time, we only ship within the contiguous United States.

Unfortunately, we do not currently offer shipping to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Assembly & Setup

Is assembly required?

Some furniture pieces require minimal assembly. Detailed instructions and all necessary hardware are included.

How long does assembly take?

Most customers complete assembly within 20–40 minutes.

What if I am missing hardware or parts?

Please contact us at support@ikakoshome.com with your order number and product information. We will arrange replacement parts as quickly as possible.

Returns & Warranty

What is your return policy?

We offer a 30-day return policy on eligible items in their original condition and packaging.

What if my item arrives damaged?

Please contact us within 48 hours of delivery and provide photos of the damage. Our team will review the issue and work quickly to provide a solution.

Email: support@ikakoshome.com

Do your products come with a warranty?

Yes. All IKAKOS furniture is backed by a limited warranty covering manufacturing defects.

How do I start a return?

Please contact support@ikakoshome.com with your order number and reason for return. Our team will guide you through the process.

Product Information

What materials are used in your furniture?

Our furniture features carefully selected materials including premium corduroy fabric, chenille upholstery, solid wood components, durable frames, and high-density foam cushions designed for long-lasting comfort.

Are your sofas suitable for everyday use?

Absolutely. Our sofas are designed for daily living, combining comfort, durability, and timeless style.

Are your fabrics pet-friendly?

Many customers enjoy our furniture in pet-friendly homes. However, we recommend regular care and maintenance to help preserve fabric appearance over time.

How do I clean and maintain the fabric?

For routine care, vacuum regularly using a soft brush attachment and spot-clean with a damp cloth when needed. Always follow the care instructions provided with your product.

Lift Recliner Chair Questions

Is the lift function suitable for seniors?

Yes. The power lift mechanism is designed to help users stand up more comfortably and independently.

Does the chair fully recline?

Yes. The chair reclines smoothly into a comfortable lounging position for reading, watching TV, or relaxing.

Can I stop the chair at different positions?

Yes. The recliner can be adjusted to multiple positions to suit your preferred level of comfort.

Is the lift chair difficult to operate?

Not at all. The simple control system is designed for ease of use and everyday convenience.

Is the lift chair comfortable for extended sitting?

Yes. High-density cushioning, supportive seating, and soft upholstery provide lasting comfort throughout the day.

Need Additional Help?

Our customer support team is always happy to assist with:

• Order Updates

• Shipping Questions

• Replacement Parts

• Product Care

• Returns & Warranty Claims