Return Policy

Thank you for shopping at ikakoshome. We want you to love your new furniture. If you are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

We offer a 30-day return policy. You have 30 calendar days from the date you received your furniture item to submit a return request.

2. Return Eligibility

To qualify for a return, please ensure that:

The item is unused, unassembled (or fully restored to its original state), and free from scratches, stains, or any consumer-caused damage.
The item is in its original factory packaging with all accessories, instruction manuals, and tags intact.
You provide a valid order number or proof of purchase.

Please Note: Any items sent back to us without prior authorization from our support team will be rejected and returned to the sender at the buyer's expense.

3. How to Initiate a Return

Submit a Request: Contact us at support@ikakoshome.com with your order number and the reason for the return.
Get Authorization: Once your return is approved, we will email you a pre-generated return shipping label along with detailed shipping guidelines and the correct return address.
Ship the Item: You must drop off or arrange shipment for the item within 7 calendar days of receiving our return label.

4. Return Shipping Costs

Damaged/Defective/Incorrect Items: If the return is due to our error (e.g., damaged during transit, defective, or wrong item sent), we will cover all return shipping costs and provide a free prepaid return label.
Buyer’s Remorse (Change of Mind/Size Mismatch): If you are returning an item due to personal preferences (e.g., changed your mind, item doesn't fit your space), the buyer is responsible for all return shipping costs. Additionally, the original outbound shipping fees are non-refundable.

5. Damages & Missing Parts Upon Delivery

Please inspect your furniture immediately upon arrival. If the item is damaged, defective, or incorrect, please contact us right away with clear photo/video evidence. We will evaluate the issue and arrange for replacement parts, a reshipment, or a full refund at no extra cost to you.

6. Non-Returnable Items (Exceptions)

The following items cannot be returned or refunded:

Custom-made or personalized furniture built to your specific requirements.
Final sale items, clearance products, or discounted floor samples.
Gift cards.

7. Exchanges

We do not offer direct exchanges. The fastest way to get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

8. Refund Processing

Once your return is received and inspected to ensure it meets our requirements, we will process your refund:

Approved refunds will be credited back to your original payment method within 3 to 7 business days.
Please note that your bank or credit card issuer may require additional processing time to post the funds to your account.
If you have not received your refund after 7 business days from our approval confirmation, please contact us at support@ikakoshome.com.

9. Cancellations

Orders can be canceled for a full refund at any time before the item has been dispatched from our warehouse. Once the item has shipped, it enters the standard delivery process and must be handled under our 30-day return policy.