Shipping Policy

Thank you for visiting and shopping at ikakoshome. We specialize in high-quality furniture, and we want to ensure your shopping experience is seamless from checkout to delivery.

Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has dispatched from our warehouse.
Please note that processing times may take slightly longer during peak shopping seasons or promotional events.

2. Shipping Rates & Delivery Estimates

We partner with top-tier domestic carriers (such as FedEx, UPS, and specialized freight companies) to ensure your furniture arrives safely.

Shipping Cost: We offer Free Standard Shipping on all orders across the contiguous United States.
Estimated Delivery Time: Once dispatched from our US-based warehouses, standard delivery typically takes 3 to 7 business days to arrive at your doorstep, depending on your location.

Please Note: Delivery dates provided at checkout are estimates only. While we do our best to ensure timely delivery, ikakoshome is not responsible for transit delays caused by carriers, extreme weather, or peak seasonal congestion.

3. Shipping Coverage & Restrictions

We currently ship exclusively within the contiguous United States (Lower 48 states).
We cannot deliver to Alaska, Hawaii, Puerto Rico, Guam, or any international destinations at this time.
We cannot ship to P.O. Boxes or APO/FPO/DPO addresses due to the size and weight of our furniture products.

4. Shipment Confirmation & Order Tracking

Once your furniture items have left our warehouse, we will automatically send you a Shipment Confirmation email containing your tracking number(s).

The tracking information will typically become active and traceable within 24 to 48 hours.
For orders with multiple items (e.g., modular sofas or multi-pack chairs), products may be dispatched in multiple boxes and arrive at different times. You will receive tracking numbers for each package.

5. Multi-Box Shipments Notice

Because furniture items can be bulky or heavy, your order may be shipped in multiple packages.

If you receive only a portion of your order, please do not worry.
Check your tracking status or contact our support team; the remaining boxes are usually right behind and will arrive shortly.

6. Large Item Delivery & Inspection Guidelines

Furniture items represent a major investment. To ensure a smooth delivery process, please follow these guidelines:

Address Accuracy: Please double-check your shipping address and phone number during checkout. The carrier may need to contact you to arrange or confirm delivery.
Immediate Inspection: Upon arrival, please inspect the external packaging immediately. If the box shows significant signs of transit damage (crushed corners, tears, punctures), please take clear photos or videos of the boxes before opening them.
Keep the Box: We strongly advise you to keep all original packaging boxes and padding for at least 30 days. In the event that you need to initiate a return, items must be repackaged in their original factory boxes to be eligible for return transit.

7. Damages, Loss & Missing Parts

If your items arrive damaged, defective, or are missing parts/hardware, we are fully committed to making it right.

Please contact us at support@ikakoshome.com within 48 hours of delivery.
Please include your order number and attach clear photos or videos of the damaged product or the packaging.
Our dedicated support team will assess the situation and arrange for replacement parts, a partial discount, a full reshipment, or a refund based on your preferences.