Privacy Policy

Last Updated: April 21, 2026

Welcome to IKAKOS (hereinafter referred to as "we", "us", or "our"), an independent Shopify store specializing in recliner chairs, accent chairs, and other home furniture. We are committed to protecting your personal information and respecting your privacy rights. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you visit our website, make a purchase, or interact with our services. By accessing or using our website, you agree to the terms of this Privacy Policy in accordance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), as well as other applicable privacy laws worldwide.

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as information automatically collected when you use our website. The types of information we collect include:

1.1 Personal Information You Provide

Contact Information: Name, email address, phone number, shipping address, and billing address, which you provide when creating an account, placing an order, subscribing to our newsletter, or contacting customer service.

Payment Information: Credit card details, debit card information, or other payment method details (note: we do not store full payment information directly; payments are processed through secure third-party payment processors like Shopify Payments, PayPal, etc.).

Account Information: Username, password (encrypted), and account preferences, which you create when registering on our website.

Communication Information: Content of messages, emails, or chat conversations you send to us (e.g., customer service inquiries, product questions, or feedback about our recliner chairs or accent chairs).

Marketing Preferences: Your consent to receive marketing emails, promotions, or updates about our furniture products (e.g., new recliner models, accent chair collections, or special offers).

1.2 Automatically Collected Information

Technical Information: IP address, browser type, operating system, device type, screen resolution, and information about your internet connection (e.g., ISP). This information helps us optimize our website for different devices and improve user experience.

Browsing and Usage Data: Pages you visit on our website, products you view (e.g., specific recliner chairs, accent chairs), time spent on each page, search queries, and purchase history. We use this data to understand your preferences and recommend relevant products.

Cookies and Tracking Technologies: We split cookies into Necessary Cookies and Non-Essential Cookies in compliance with EU CMP regulations. Necessary Cookies are required for core site functions such as shopping cart saving and checkout, and cannot be disabled. Non-Essential Cookies cover analytics and personalized marketing tracking; you may accept or decline non-essential cookies separately via our site-wide cookie consent pop-up. You can also further manage your cookie preferences through your browser settings, but disabling necessary cookies may affect normal website functionality. We use cookies, web beacons, and similar tracking tools to collect information about your interaction with our website. Cookies are small text files stored on your device that help us remember your preferences (e.g., language settings, shopping cart items) and analyze website traffic.

2. How We Use Your Information

We use your personal information for legitimate business purposes, including but not limited to:

Process and Fulfill Orders: To process your purchases of recliner chairs, accent chairs, or other products, including verifying your payment, arranging shipping, and sending order confirmations and delivery updates.

Provide Customer Service: To respond to your inquiries, resolve issues (e.g., product defects, shipping problems), and provide support related to our furniture products.

Improve Our Website and Products: To analyze user behavior, identify areas for improvement (e.g., website navigation, product selection), and develop new recliner chair or accent chair models that meet your needs.

Send Marketing Communications: To send you promotional emails, newsletters, or updates about our products, sales, and special offers, provided you have given your consent. An unsubscribe link is placed at the bottom of every marketing email, and you can unsubscribe from these communications at any time by clicking the "unsubscribe" link in the email.

Ensure Website Security: To protect our website from fraud, unauthorized access, and other security threats, and to comply with legal obligations.

Comply with Legal Requirements: To meet applicable laws, regulations, and legal processes (e.g., responding to subpoenas or other legal requests).

3. How We Share Your Information

We do NOT sell, rent or disclose your personal information to third parties for their independent commercial marketing purposes in compliance with CCPA requirements, except as described below:

Third-Party Service Providers: We share your information with trusted third-party service providers who help us operate our business. These third-party providers are required to protect your personal information and only use it for the purposes we specify.

Payment processors (e.g., Shopify Payments, PayPal) to process your payments securely.
Shipping and logistics providers (e.g., USPS, FedEx) to deliver your recliner chairs, accent chairs, or other orders.
Email marketing platforms to send you newsletters and promotional communications.
Analytics tools to analyze website traffic and user behavior (e.g., Google Analytics).

Legal and Regulatory Authorities: We may share your information if required by law, regulation, or legal process (e.g., to comply with a subpoena, court order, or government request).

Business Transfers: If we sell, merge, or transfer all or part of our business to another company, your personal information may be transferred as part of the transaction. We will notify you in advance if this occurs, and the new owner will be bound by the terms of this Privacy Policy.

Consent: We may share your information with third parties if you have given your explicit consent to do so.

Cross-border Data Transfer: Your personal data may be stored and processed in the United States or other overseas jurisdictions where our third-party service providers such as Shopify, PayPal and Google Analytics operate servers. All cross-border data transfers follow GDPR cross-border transfer standards and relevant local data protection legislation to secure your personal data.

4. Data Security

We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it from unauthorized access, use, disclosure, or destruction. These measures include:

Encryption of sensitive information (e.g., payment details) using industry-standard SSL/TLS encryption.

Secure storage of personal data on protected servers.

Regular security audits and updates to our website and systems.

Restricting access to personal information to authorized personnel only.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will take all reasonable steps to minimize risks.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example:

Order information is retained for at least 7 years to comply with tax and accounting requirements.

Account information is retained until you request to delete your account, or until it is no longer necessary for our business purposes.

Marketing consent information is retained until you unsubscribe or withdraw your consent.

When your personal information is no longer needed, we will securely delete or anonymize it to prevent unauthorized access.

6. Your Privacy Rights

Depending on your location (e.g., EU, California), you may have the following privacy rights under applicable laws (GDPR, CCPA):

Right to Access: You have the right to request a copy of the personal information we hold about you.

Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information about you.

Right to Erasure: You have the right to request that we delete your personal information, subject to legal obligations (e.g., tax records). You can submit your account and data deletion application directly via our official contact email listed in Section 9.

Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.

Right to Data Portability: You have the right to request that we transfer your personal information to another organization, in a structured, machine-readable format.

Right to Withdraw Consent: If you have given consent for us to process your personal information (e.g., for marketing), you can withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided in Section 9 below. We will respond to your request within a reasonable timeframe (typically 30 days) in accordance with applicable laws.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete it. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, applicable laws, or user needs. When we make significant changes, we will notify you by posting the updated policy on our website and, if applicable, sending you an email notification. The "Last Updated" date at the top of this policy indicates when the latest changes were made. We encourage you to review this Privacy Policy regularly.